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Terms and Conditions for Return and Refund Policy

Customers have a 7-day window after receiving the products to request a return or refund in the event of regret or dissatisfaction. 

1.1. The products must be returned within 7 days from the date of contacting us to request a return. The items should be returned in the same condition they were received, which means they must be unopened and in their original sealed packaging.

1.2 In case of a return due to withdrawal, the shipping value will not be refunded, as the product was shipped as previously requested in the order.

In the event of product damage, customers have 7 days to request a replacement. If there are any missing components in the package, customers have 30 days to inform us and request a resolution.

Please note that these terms and conditions are applicable to all returns and refunds. We encourage our customers to review the products upon receipt to ensure their satisfaction. To initiate a return or refund request, please contact our customer support team at customerservice@wearecgs.com.